The Role of Communication in Conflict Resolution on Twitter Social Media

Mikhael Yulius Cobis, Jamalullail Jamalullail

Abstract


Basically, conflicts arise due to differences of opinion, goals and interests. So, to deal with conflict situations requires a deep understanding of the implementation of conflict resolution and good communication. This study aims to identify and analyze the role of communication in resolving conflicts that occur on Twitter social media, which provides space for users to freely express their opinions, but has the potential for conflict to arise. This study uses a descriptive qualitative method based on the constructivism paradigm, and uses the concept of conflict communication theory which examines the concepts of communication theory and social conflict. The research findings reveal that communication has an important role and has an impact on the success of conflict resolution on Twitter social media. One form of effective conflict resolution to deal with conflicts on Twitter social media is a coalition, by inviting the parties involved to discuss. Although communication has gaps to create conflict, good communication can be one way to avoid conflict escalation and achieve peace.


Keywords


conflict resolution; conflict communication; social media; twitter

Full Text:

PDF

References


Alviani, S. R., & Gusnita, C. (2018). Analisis Media Sosial Sebagai Pembentuk Konflik Sosial di Masyarakat. Open Society Conference.

Anni’mah Nurul, F., Nurhadi, N., & Pranawa, S. (2020). Konflik dan Ujaran Kebencian di Twitter (Studi Tentang Hashtag# 2019TetapJokowi and# 2019GantiPresiden Periode Januari-Februari 2019). JUPIIS: JURNAL PENDIDIKAN ILMU-ILMU SOSIAL, 12(1), 132–142.

Apdillah, D., Panjaitan, K., Stefanny, N. T. P., & Surbakti, F. A. (2022). The Global Competition In The Digital Society 5.0 Era: The Challenges Of The Younger Generation. Journal of Humanities, Social Sciences and Business (JHSSB), 1(3), 75–80. https://doi.org/https://doi.org/10.55047/jhssb.v1i3.151

Bandjar, A. (2021). Media, Jejaring Sosial Dan Kemampuan Resolusi Konflik Remaja. POPULIS, 13(2).

Berger, C. R., Roloff, M. E., & Roskos-Ewoldsen, D. R. (2014). Handbook ilmu komunikasi. Bandung: Nusa Media.

Fahrimal, Y., & Safpuriyadi, S. (2018). Komunikasi Strategik Dalam Penyelesaian Konflik Agraria Di Indonesia. Jurnal Riset Komunikasi, 1(1), 109–127.

Fajar, D. P. (2016). Teori-teori Komunikasi Konflik: Upaya Memahami Memetakan Konflik. Universitas Brawijaya Press.

Hasbullah, Hatta, M., and Arifin, Z. (2018). Communication Pattern of Wilayatul Hisbah, Lhokseumawe City in Implementing Amar Makruf Nahi Mungkar. Budapest International Research and Critics Institure Journal, Vol. 1, No. 4, 194-205.

Hasmawati, F. (2020). Komunikasi sebagai Resolusi Konflik dan Proses Pengambilan Keputusan. Jurnal Komunikasi Islam Dan Kehumasan (JKPI), 4(1), 59–74.

Kir, S. (2019). New Media and Visual Communication in Social Networks. Information Science Reference.

Lado, V. H. (2021). Macam-Macam Resolusi Konflik Menurut Para Ahli dan Bentuknya. Tirto.id

Nisa, J. (2015). Resolusi konflik dalam perspektif komunikasi.

Nugroho, A. C. (2021). Teori Utama Sosiologi Komunikasi (Fungsionalisme Struktural, Teori Konflik, Interaksi Simbolik). Majalah Semi Ilmiah Populer Komunikasi Massa, 2(2).

Nurhadi, Z. F. (2017). Model komunikasi sosial remaja melalui media twitter. Jurnal Aspikom, 3(3), 539–549.

Nuryama. (2022). Jumlah Pengguna Media Sosial di Indonesia Pada Tahun 2022.

Rofidah, L. (2021). Analisis Komunikasi Konflik Netizen dalam Pemaknaan Feminisme pada “Thread Bekal Buat Suami.” Jurnal Interaksi: Jurnal Ilmu Komunikasi, 5(2), 133–149.

Setyana, F. O. R., & Aruman, A. E. (2021). Peran Komunikasi Internal Dalam Pencapaian Visi dan Penanaman Nilai Perusahaan Crediton Group Indonesia. COMMENTATE: Journal of Communication Management, 2(1), 33–48.

Sudira, I. N. (2016). Dialog dalam Resolusi Konflik-Interaktif. Jurnal Ilmiah Hubungan Internasional, 12(1), 33–42.

Taopan, Y. F., Oedjoe, M. R., & Sogen, A. N. (2019). Dampak perkembangan teknologi informasi dan komunikasi terhadap perilaku moral remaja di SMA negeri 3 kota Kupang. Jurnal Kependidikan: Jurnal Hasil Penelitian Dan Kajian Kepustakaan Di Bidang Pendidikan, Pengajaran Dan Pembelajaran, 5(1), 61–74.




DOI: https://doi.org/10.33258/birci.v5i3.6023

Article Metrics

Abstract view : 90 times
PDF - 44 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.