Influence of Work Environment and Organizational Culture on Turnover Intention is Mediated by Job Satisfaction Type B Private Hospital in Bekasi

Desy Purwanti, Rhian Indradewa

Abstract


This study aims to examine the effect of the work environment, organizational culture on turnover intention mediated by job satisfaction at a type B private hospital in Bekasi. The design of this study uses a quantitative approach with data collection methods using questionnaires distributed online to health workers who are still actively working in hospitals as many as 275 respondents. Furthermore, the data analysis used in this study used SEM-PLS with the help of the SmartPLS software program. Data collection was carried out in December 2021 - January 2022. The results of this study indicate that the more conducive the work environment in type B Private Hospitals, the higher the job satisfaction of health workers, and a conducive work environment can also reduce the desire of health workers to change jobs. A strong organizational culture will reduce the desire to change jobs and high job satisfaction will reduce the desire of health workers to move from their current workplace.


Keywords


work environment; organizational culture; turnover intention; job satisfaction

Full Text:

PDF

References


Abdullateef, AO, Muktar, SSM, Yusoff, RZ, & Ahmad, ISB (2014). Effects of Customer Relationship Management Strategy on Call Center's Employee Intention to Quit: Evidence from Malaysia Call Centers. Procedia - Social and Behavioral Sciences, 130, 305–315. https://doi.org/10.1016/j.sbspro.2014.04.036

Agbozo, GK, Owusu, IS, Hoedoafia, MA, & Atakorah, YB (2017). The Effect of Work Environment on Job Satisfaction: Evidence from the Effect of Work Environment on Job Satisfaction: Evidence from the Banking Sector in Ghana. October. https://doi.org/10.11648/j.jhrm.20170501.12

Akgunduz, Y., & Eryilmaz, G. (2018). Does turnover intention mediate the effects of job insecurity and co-worker support on social loafing? International Journal of Hospitality Management, 68 (March 2017), 41–49. https://doi.org/10.1016/j.ijhm.2017.09.010

Al-hamdan, Z., Manojlovich, M., & Tanima, B. (2016). Jordanian Nursing Work Environments, Intent to Stay, and Job. 1–8. https://doi.org/10.1111/jnu.12265

Al-Sada, M., Al-Esmael, B., & Faisal, MN (2017). Influence of organizational culture and leadership style on employee satisfaction, commitment, and motivation in the educational sector in Qatar. EuroMed Journal of Business, 12 (2), 163–188. https://doi.org/10.1108/EMJB-02-2016-0003

Al Sabei, SD, Larague, LJ, Miner Ross, A., Karkada, S., Albashayreh, A., Al Masroori, F., & Al Hashmi, N. (2020). Nursing Work Environment, Turnover Intention, Job Burnout, and Quality of Care: The Moderating Role of Job Satisfaction. Journal of Nursing Scholarships, 52 (1), 95–104. https://doi.org/10.1111/jnu.12528

Alam, A., & Asim, M. (2019). Relationship between Job Satisfaction and Turnover Intention. International Journal of Human Resource Studies, 9 (2), 163. https://doi.org/10.5296/ijhrs.v9i2.14618

Alzubi, YZ. (2018). Turnover Intention in Jordanian Universities: The Role of Leadership Behavior, Organizational Commitment, and Organizational Culture. International Journal of Advanced and Applied Sciences, 5 (1), 177–192.

Amalia, D., & Sari, I. (2021). The Effect of Work Of Life Balance and Work Environment on Job Satisfaction in Nurses at Hermina Hospital, East Jakarta. Journal of Management and Banking, 8 (3), 47–58.

Amanda, N., Anindita, R., & Hilmy, MR (2021). Compensation, Job Stress, and Job Satisfaction on Nurse Turnover Intention at Ananda Bekasi Hospital. Indonesian Journal of Health Management, 9 (1), 38–44. https://doi.org/10.14710/jmki.9.1.2021.38-44

Arian, M., Soleimani, M., & Oghazian, MB (2018). Job satisfaction and the factors affecting satisfaction in nurse educators: A systematic review. Journal of Professional Nursing, 34 (5), 389–399. https://doi.org/10.1016/j.profnurs.2018.07.004

Bara, A., et.al. (2021). The Effectiveness of Advertising Marketing in Print Media during the Covid 19 Pandemic in the Mandailing Natal Region. Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 4 (1): 879-886.

Bazawi, H., Shah, TYR, Indradewa, R., & Pusaka, S. (2019). The Impact of Charismatic Leadership on Turnover Intentions and Organizational Citizenship Behaviors toward Job Satisfaction. Russian Journal of Agricultural and Socio-Economic Sciences, 91 (7), 302–309. https://doi.org/10.18551/rjoas.2019-07.35

Belias, D., Koustelios, A., Vairaktarakis, G., & Sdrolias, L. (2015). Organizational Culture and Job Satisfaction of Greek Banking Institutions. Procedia - Social and Behavioral Sciences, 175, 314–323. https://doi.org/10.1016/j.sbspro.2015.01.1206

Bogaert, P. Van, Kowalski, C., Mace, S., Van, D., & Clarke, SP (2013). International Journal of Nursing Studies The relationship between nurse practice environment, nurse work characteristics, burnout and job outcome and quality of nursing care: A cross-sectional survey. International Journal of Nursing Studies. https://doi.org/10.1016/j.ijnurstu.2013.05.010

Ciobanu, A., Androniceanu, A., & Lazaroiu, G. (2019). An integrated psycho-sociological perspective on public employees' motivation and performance. Frontiers in Psychology, 10 (JAN), 1–7. https://doi.org/10.3389/fpsyg.2019.00036

Colquitt, J., LePine, J., & Wesson, M. (2019). Organizational Behavior: Improving Performance and Commitment in the Workplace (6th Edition).

Dachapalli, LA. (2016). An Investigation Into The Levels of Job Satisfaction and Organizational Commitment Amongst South African Police Services Employees. Problems and Perspectives in Management, 14 (3), 76–84.

Dewi, A. ., & Agustina, M. (2021). Effect of Job Satisfaction and Job Stress on Employee Turnover Intention. Journal of Management, Entrepreneurship, and Tourism, 1 (3), 1076–7088.

Edison, E., Riyanti, A., & Yustiana, D. (2016). Organizational Culture in Aspects of Employee Performance Improvement (Case Study at Hotel Perdana Wisata, Bandung). Tourism Scientific Journal, 1 (2), 134–151.

Enny, M. (2019). Human Resource Management.

García Torres, D. (2019). Distributed leadership, professional collaboration, and teachers' job satisfaction in US schools. Teaching and Teacher Education, 79, 111–123. https://doi.org/10.1016/j.tate.2018.12.001

Girma, TN (2019). The effects of organizational culture on turnover intention: The mediating role of job satisfaction, a case of Oromia Forest and Wild Life Enterprise. African Journal of Business Management, 13 (2), 82–89. https://doi.org/10.5897/ajbm2018.8612

Goetz, K., Hasse, P., Campbell, SM, Berger, S., Dörfer, CE, Hahn, K., & Szecsenyi, J. (2016). Evaluation of job satisfaction and working atmosphere of dental nurses in Germany. Community Dentistry and Oral Epidemiology, 44 (1), 24–31. https://doi.org/10.1111/cdoe.12186

Habba, D., Modding, B., Bima, M., Bijang, J., & Jamali, H. (2017). The Effect of Leadership, Organizational Culture and Work Motivation on Job Satisfaction and Job Performance among Civil Servants in Maros District Technical Working Unit. IRA-International Journal of Management & Social Sciences, 7 (1), 52–64.

Hanaysha, J. (2016). Testing the Effects of Employee Engagement, Work Environment, and Organizational Learning on Organizational Commitment. Procedia - Social and Behavioral Sciences, 229, 289–297. https://doi.org/10.1016/j.sbspro.2016.07.139

Imron, H., Indradewa, R., & Syah, TYR (2020). The Effects of Compensation, and Organizational Climate on Employees' Performance by Organizational Commitment. Journal of Multidisciplinary Academic, 4 (5), 300–307.

Indradewa, R., & Dewi, A. (2021). Effect of Transformational Leadership, Psychological Well Being on Job Satisfaction With Motivation As a Mediation Variable. Indradewa, R., & Dewi, A. (2021). Effect of Transformational Leadership, Psychological Well-being on Job Satisfaction with Motivation as a Mediation Variable. 4(11), 143–150. , 4 (11), 143–150.

Jalees, T., & Ghauri, S. (2016). Influence of organizational culture on job satisfaction, organizational commitment and turnover intention: A study on a Pakistani Private University. Market Forces, 11 (1), 11–26.

Janićijević, N., Nikčević, G., & Vasić, V. (2018). The influence of organizational culture on job satisfaction. Economic Annals, 63 (219), 83–114. https://doi.org/10.2298/EKA1819083J

Java, W. (2016). Alliance strategy in R & D contractual projects for the energy sector: the perspective of the knowledge and resource-based views Rhian Indradewa *, Jann Hidajat Tjakraatmadja, and Wawan Dwanto. 14 (1), 1–19.

Johartono, & Widuri, R. (2013). Analysis of the Effects of Job Stress, Job Satisfaction, Organizational Culture, and Organizational Commitment to Turnover Intention of Employees of a Tax Consultant Office in Surabaya. Tax & Accounting Review, 3 (2), 1–13. https://www.e-jurnal.com/2017/01/analisa-pengarush-stress-kerja-kepuasan.html

Kafui Agbozo, G. (2017). The Effect of Work Environment on Job Satisfaction: Evidence from the Banking Sector in Ghana. Journal of Human Resource Management, 5 (1), 12. https://doi.org/10.11648/j.jhrm.20170501.12

Karyotakis, K., & Moustakis, V. (2016). Organizational factors, organizational culture, job satisfaction, and entrepreneurial orientation in public administration. The European Journal of Applied Economics, 13 (1), 47–59. https://doi.org/10.5937/ejae13-10781

Khairunnisa, L. (2021). The Influence of Organizational Culture and Employee Engagement on Turnover Intentions in Usu Hospital Employees. Master's Program in Professional Psychology, Faculty of Psychology, University of North Sumatra, Medan.

Kholiq, DA, & Miftahuddin, M. (2019). Effect of Job Embeddedness, Job Satisfaction, and Organizational Commitment on Employee Turnover Intention. TAZKIYA: Journal of Psychology, 5 (1), 48–55. https://doi.org/10.15408/tazkiya.v22i1.8154

Kim, S., Tam, L., Kim, J., & Rhee, Y. (2017). Determinants of Employee Turnover Intention: Understanding the Roles of Organizational Justice, Supervisory Justice, Authoritarian Organizational Culture and Organization-Employee Relationship Quality. Corporate Communications an International Journal, 22 (2).

Körner, M., Wirtz, MA, Bengel, J., & Göritz, AS (2015). Relationship of organizational culture, teamwork and job satisfaction in interprofessional teams Organization, structure and delivery of healthcare. BMC Health Services Research, 15 (1), 1–12. https://doi.org/10.1186/s12913-015-0888-y

Kurniawaty, K., Ramly, M., & Ramlawati. (2019). The effect of work environment, stress, and job satisfaction on employee turnover intention. Management Science Letters, 9 (6), 877–886. https://doi.org/10.5267/j.msl.2019.3.001

Leadership, T., & Climate, O. (2020). Journal of Multidisciplinary Academic. Transformational Leadership, Organizational Climate, Job Satisfaction on Team Performance over Retail Stores, 4 (6), 392–397.

Lee, E, & Jang, I. (2019). Nurses' Fatigue, Job Stress, Organizational Culture, and Turnover Intention: A Culture–Work–Health Model. Western Journal of Nursing Research, 42 (2).

Lee, Eunsook, & Jang, I. (2020). Nurses' Fatigue, Job Stress, Organizational Culture, and Turnover Intention: A Culture–Work–Health Model. Western Journal of Nursing Research, 42 (2), 108–116. https://doi.org/10.1177/0193945919839189

Lee, X., Yang, B., & Li, W. (2017). The influence factors of job satisfaction and its relationship with turnover intention: Taking early-career employees as an example. 33 (2013), 697–707.

M. Irfan, Rhian Indradewa, Tantri Yanuar R Syah, DF (2021). The Impact of Role Conflict and Work Environment on Job Satisfaction and Employee Performance at PT Alpha Sistem Kreasi. American International Journal of Business Management (AIJBM), Volume 4 (09 (September-2021)), PP 68-74.

Mangkunegara, A. (2015). Company Human Resources Management.

Mathis, RL, & Jackson, JH (2016). Human Resource Management. Book 1, Translated: Jimmy Sadeli and Bayu. Jakarta: Salemba Empat.

Meng, J., & Berger, BK (2019). The impact of organizational culture and leadership performance on PR professionals' job satisfaction: Testing the joint mediating effects of engagement and trust. Public Relations Review, 45 (1), 64–75. https://doi.org/10.1016/j.pubrev.2018.11.002

Meriandayani, N., & Subudi, M. (2019). The Effect of Organizational Commitment, Work Environment, and Job Satisfaction on Turnover Intention of Employees of Pasar Srinadi Cooperative. Udayana University Management E-Journal, 8 (11).

Mobley, W. (2020). An Evaluation of Precursors of Hospital Employee Turnover. Journal of Applied Psychology, 63, 408–414.

Musawer, A., Amarkhil, D., & Laiq, M. (2021). Factor Influencing Employees' Intention to Leave Job. International Journal of Innovations in Engineering Research and Technology, 8 (2), 43–53.

Natsir, S., Bindiab, R., & Sulaiman, M. (2017). The Influence of Guidance and Work Environment on the Performance of Dikpora Dikpora Employees, Tojo Una-Una Regency. Journal of Catalogs, 5 (11).

Ningrum, P.A., Hukom, A., and Adiwijaya, S. (2020). The Potential of Poverty in the City of Palangka Raya: Study SMIs Affected Pandemic Covid 19. Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 3 (3): 1626-1634.

Nitisemito, A. (2018). Personnel Management.

Nugraha, AP (2021). The Effect of Transformational Leadership Style, Transactional Leadership and Charismatic Leadership on Organizational Citizenship Behavior (Ocb) with Working Culture as an Intervening Variable. Conference Series, 3 (2), 100–112. https://doi.org/10.34306/conferenceseries.v3i2.469

Pallagau, A. (2020). The Influence of Organizational Culture and Work Motivation on Employee Performance through Employee Job Satisfaction at PT. Kasmar Tiar Raya. Ekberg Journal, 3 (1), 1–13.

Pandey, N. (2019). Volume 11 / Issue 2 Impact of Demographic Variables on Purchase of Beauty Enhancing Products amongst Working Women Indexed in 11 (2).

Pawirosumarto, S., Bachelor, PK, & Gunawan, R. (2017). The effect of work environment, leadership style, and organizational culture towards job satisfaction and its implications towards employee performance in Parador hotels and resorts, Indonesia. International Journal of Law and Management, 59 (6), 1337–1358. https://doi.org/10.1108/IJLMA-10-2016-0085

Prieto, IM, & Pérez-Santana, MP (2014). Managing innovative work behavior: The role of human resource practices. Personnel Review, 43 (2), 184–208. https://doi.org/10.1108/PR-11-2012-0199

Ramzan, M., & Ahmad, M. (2014). Evolution of data mining: An overview. Proceedings of the 2014 Conference on IT in Business, Industry, and Government: An International Conference by CSI on Big Data, CSIBIG 2014. https://doi.org/10.1109/CSIBIG.2014.7056947

Rathore, A., & Singh, M. (2020). No Title. Determinants of Turnover Intentions: A Conceptual Review, 11 (1), 601–605.

Raziq, A., & Maulabakhsh, R. (2015). Impact of Working Environment on Job Satisfaction. Procedia Economics and Finance, 23 (October 2014), 717–725. https://doi.org/10.1016/s2212-5671 (15)00524-9

Review, E., & Ramli, AH (2019). Organizational Culture, Job Satisfaction Also Employee Accomplishment in the Private Hospital. 19 (2).

Rijasawitri, D., & Suana, I. (2020). Effect of Job Satisfaction, Job Stress, and Non-Physical Work Environment on Turnover Intention. E-Journal of Management, 9 (2), 466–486.

Riyadi, V., Persulessy, ER, & Lesnussa, YA (2017). Application of Artificial neural Network Backpropagation for Predicting The availability of Premium fuel (case study: prediction of premium fuel availability on spbu galala Ambon). 139–148.

Robbins, S. (2015). Organizational Behavior: Concepts, Controversies, and Applications. 7th edition.

Robbins, S. ., & Judge, T. (2018). Essentials of Organizational Behavior. 14th Edition.

Sapada, A. ., Modding, H. ., Gani, A., & Nujum, S. (2017). The Effect of Organizational Culture and Work Ethics on Job Satisfaction and Employees Performance. The International Journal of Engineering and Science, 6 (12), 28–36.

Schwepker, CH, & Schultz, RJ (2015). Influence of the ethical servant leader and ethical climate on customer value-enhancing sales performance. Journal of Personal Selling and Sales Management, 35 (2), 93–107. https://doi.org/10.1080/08853134.2015.1010537

Shah, S. (2015). Impact of organizational culture on job satisfaction: A study of the steel plant. Ranjana: The Journal of Management Awareness, 18 (1), 29. https://doi.org/10.5958/0974-0945.2015.000047

Sihombing, E.H., and Nasib. (2020). The Decision of Choosing Course in the Era of Covid 19 through the Telemarketing Program, Personal Selling and College Image. Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 3 (4): 2843-2850.

Spector, PE (1985). Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology, 13 (6), 693–713. https://doi.org/10.1007/BF00929796

Stephen, E. ., & Stephen, E. (2016). Organizational Culture and Its Impact on Employee Performance and Job Satisfaction: A Case Study of Niger Delta University, Amassoma. Higher Education of Social Science, 11 (5), 36–45.

Wadi'ah, A., Rivai, F., Thamrin, Y., Pasinringi, S., Kapalawi, I., & Masyita, M. (2021). Relationship between Job Satisfaction and Turnover Intention of Nurses at Islamic Hospital Faisal Makassar. Journal of Wetenskap Health, 2 (1), 43–49.

Wang, C., Xu, J., Christina, T., & Melo, Q. (2020). Journal of Hospitality and Tourism Management Effects of professional identity on turnover intention in China's hotel employees: The mediating role of employee engagement and job satisfaction. Journal of Hospitality and Tourism Management, 45 (July), 10–22. https://doi.org/10.1016/j.jhtm.2020.07.002

Wardana, MC, Anindita, R., and Indrawati, R. (2020). Work-Life Balance, Turnover Intention, and Organizational Commitment in Nursing Employees at X Hospital, Tangerang, Indonesia. Journal of Multidisciplinary Academic, 4 (4), 221–228.

Wijaya, H., & Susanty, E. (2017). The Effect of Work Environment on Employee Performance in Regional Government Agencies of Musi Banyuasin Regency (Case Study of Mining and Energy Office of Musi Banyuasin Regency). Global Ecoment Journal, 2 (1), 40–50.

Xiong, B., Skitmore, M., & Xia, B. (2015). A Critical Review of Structural Equation Modeling Applications in Construction Research. Automation in Construction, 49.

Zuana, C. (2014). Effect of Employee Training and Employee Work Environment on Employee Work Achievement (Study on Employees of PT. Jamsostek (Persero) Malang Branch Office). Journal of Business Administration S1 Universitas Brawijaya, 7 (1), 78314.




DOI: https://doi.org/10.33258/birci.v5i1.4335

Article Metrics

Abstract view : 214 times
PDF - 65 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.